Question 1

Is there a free Shopify review app plan?

Accepted Answer

Yes. The Free plan is $0/mo forever — 1 review form, the default assignment rule, and basic analytics for up to 250 reviews a month. No credit card required to install.

Question 2

Can I upgrade or downgrade at any time?

Accepted Answer

Yes. Change plans from your Revova dashboard at any time. Upgrades apply immediately; downgrades take effect at the start of your next billing cycle.

Question 3

Do paid plans include a free trial?

Accepted Answer

Starter, Pro, and Enterprise all include a 7-day free trial. You won't be charged until the trial ends, and you can cancel anytime before then.

Question 4

Which plan includes AI review tools?

Accepted Answer

AI sentiment analysis and AI reply suggestions are available on Pro ($29.99/mo) and Enterprise ($99.99/mo). AI-generated review summaries are Enterprise-only.

Question 5

Is CSV export available on every plan?

Accepted Answer

Analytics CSV export is included on the Enterprise plan. Free, Starter, and Pro plans can view full analytics in the dashboard but export is Enterprise-only.

Question 6

How does billing work?

Accepted Answer

All plans are billed monthly in USD through your Shopify account. Cancel anytime from your Revova dashboard — there are no long-term contracts or cancellation fees.

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