Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Revova application and website (“Service”). By installing Revova or creating an account, you agree to these Terms.

1. Acceptance of Terms

By accessing or using the Service, you confirm that you are at least 18 years old, have the authority to bind the business entity you represent, and agree to these Terms in full.

2. Description of Service

Revova provides a Shopify application for creating custom product review forms, managing review submissions, displaying reviews on storefronts, and accessing analytics. Features vary by subscription plan as described at revova.app/#pricing.

3. Accounts and Access

• Access requires an active Shopify store
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activity under your account
• Report unauthorised access immediately to support@revova.app

4. Acceptable Use

You agree not to use the Service to collect or promote fraudulent or incentivised reviews, violate any applicable law or third-party right, reverse engineer the software, send unsolicited communications, or interfere with the Service's infrastructure. We may suspend or terminate accounts that violate these rules.

5. Subscriptions and Billing

• Revova is billed monthly through Shopify Billing
• Plans renew automatically unless cancelled before the renewal date
• Downgrading takes effect at the start of the next billing cycle — no partial refunds
• We reserve the right to change pricing with 30 days' notice to active subscribers

6. Intellectual Property

The Revova application is owned by Revova and protected by intellectual property laws. These Terms do not transfer ownership rights to you. You retain ownership of your review data and store content.

7. Service Availability

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance. Unplanned outages will be tracked on our status page.

8. Disclaimer of Warranties

The Service is provided “as is” without warranties of any kind. We do not warrant that the Service will be error-free or meet your specific requirements.

9. Limitation of Liability

To the maximum extent permitted by law, Revova shall not be liable for indirect, incidental, or consequential damages. Our total liability for any claim shall not exceed the amount you paid to Revova in the 3 months preceding the claim.

10. Termination

Either party may terminate at any time. You may cancel by uninstalling the app. Your data will be retained for 30 days then deleted. We may terminate your account immediately for breach of these Terms.

11. Governing Law

These Terms are governed by the laws of the jurisdiction in which Revova is incorporated. Disputes shall be resolved through binding arbitration where permitted by law.

12. Changes to Terms

Material changes will be communicated by email at least 14 days before they take effect. Continued use constitutes acceptance.

13. Contact

Questions? Email support@revova.app.